frequently asked questions

FAQs

How much is shipping?

STANDARD SHIPPING (2-5 WORKING DAYS) IS £3.95 GBP. EXPRESS SHIPPING (1-2 WORKING DAYS) IS £7.50 GBP. WE ALSO OFFER FREE SHIPPING ON ALL ORDERS OVER £80.

When will my order be dispatched?

All orders are dispatched within 3 - 5 working days.

How can I make changes to my order?

If you spot any mistakes in your order, need to change any address details or products, please contact us on totesforyouu@gmail.com within 2 hours of placing your order. Unfortunately we cannot make any changes once your order has been dispatched. 

My product has arrived faulty, what do I do?

So sorry about this! Please email us at totesforyouu@gmail.com with your order number, a description and photos of the fault. I will do my best to resolve the issue for you.

This product is not right for me, how can I return it?

If you've changed your mind and would like to return your item for an exchange or refund, please email us at totesforyouu@gmail.com within 14 days of receiving your order. Include your order number and reason for wanting to return.

We do not reimburse return postage costs and recommend you ask for proof of postage when returning a product.