Privacy Policy

TOTESFORYOUU LTD Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from TFY

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at totesforyouu@gmail.com

OUR STORY

How did TOTESFORYOUU begin? Let's go back to the start...

TFY began in one of the most uncertain times in April 2020, during the first UK lockdown. I had just finished my A-Level exams and, truthfully, had no idea what I wanted to do next. I was working part-time in a supermarket, trying to figure things out, when a simple idea came to me: what if I started hand-embroidering designs onto tote bags?

With £25, I ordered a few supplies and got to work. I shared the process on TikTok, and to my surprise, the response was incredible. So many people supported the idea and wanted to see this small business grow. That encouragement gave me the confidence to keep going.

By June 2020, I launched a website and began expanding the brand from my bedroom. I quit my supermarket job, invested in an embroidery machine, moved into a small studio, and started designing a wider range of products — all while continuing to document the journey online.

Now, five years later, TFY is everything I once dreamed of. Every product is still designed by me (which I absolutely love!), and orders are lovingly packaged by hand with the help of my amazing friends and family. We’ve grown, but the heart of TFY has stayed the same: thoughtful, original designs created with care, from concept to packaging.

Thank you for being part of the journey.

THE BRAND

TOTESFORYOUU is an independent, small-batch brand creating multifunctional totes designed to fit every part of your day. More than just a bag, each tote is made to move with you — from work to errands, coffee runs to weekend adventures. Thoughtfully designed, versatile, and stylish, our totes prove that function and fashion can live side by side. As a small brand, we value individuality, quality, and creativity, putting heart into every piece we create.

THE FACE BEHIND TFY

Hey - I’m Maisie! Thanks so much for stopping by and supporting my small business. It genuinely means the world that you’re here and choosing to shop independent.

I’m 23 and live in a town just outside of Cambridge with my partner and our young daughter. TFY has been my passion project since 2020, and over the years, it’s grown into something I’m incredibly proud of.

Alongside running TFY, I love sharing both my business journey over on @totesforyouu and snippets of my personal life on @maisie_crompton. If you’re into behind-the-scenes content, life as a young mum, and honest chats about building a brand from the ground up - I’d love for you to follow along.

If there’s anything else you’d like to know, feel free to drop me an email at totesforyouu@gmail.com - I always love hearing from you!

Frequently asked questions

How much is shipping?

STANDARD SHIPPING (2-5 WORKING DAYS) IS £3.99 GBP. EXPRESS SHIPPING (1-2 WORKING DAYS) IS £5.99 GBP

When will my order be dispatched?

All orders are dispatched within 3 - 5 working days

How can I make changes to my order?

If you spot any mistakes in your order, need to change any address details or products, please contact us on totesforyouu@gmail.com within 2 hours of placing your order. Unfortunately we cannot make any changes once your order has been dispatched. 

My product has arrived faulty, what do I do?

So sorry about this! Please email us at totesforyouu@gmail.com with your order number, a description and photos of the fault. I will do my best to resolve the issue for you.

How can I sign up for pre-order?

No need to sign up! Just be on our website for the time stated on our socials and pre-order will be available. With pre-order you pay at the time of ordering.